very good overall experience

Apart from the annoying upsells, everything was fine. We got two booster seats (without backrests) for children. We booked a car similar to a Sharan and received a brand new (15000 km) Renault Intiale. The electronic control system is comprehensive, featuring power folding seats in the last two rows, a power tailgate, keyless entry, auto-lock, a heads-up display, automatic speed and distance recognition, and an emergency brake system (which we didn't need to use). There's also a touch screen the size of an iPad with excellent navigation, much more reliable than a phone's GPS, likely capable of estimating the position in tunnels based on the car's mileage.

Tried to charge me for previous damage

The staff at pick up was good.

At the time of rental we were told a certain vehicle which didn't have NAV but when we picked up the vehicle it was different vehicle an had NAV which was a good surprise. It we had already spent $100 on a NAV disq.

The staff was very accommodating.

Over 2 hours before we saw our car - terrible would not use them again.

No issues