Stress free experience

Excellent

First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.

Thé car i received exceeded my expectations. We were so pleased with the service, the car. We felt safe all the way from pick up to drop off.

It was good

I asked the counter representative about filling up on return. She said the gas station was close to the airport. It wasn't, and I didn't have time to find it after arriving back at Victoria airport. When discussing this with the present counter representatives they were extremely rude and unhlpful. I will not use Thrifty again.

Good experience with both the people at the counter and the car

Really easy to go through the process