réservation et prise en charge faciles et sans mauvaise surprise!

Overall satisfied, but the waiting time in line was long.

The reserved car model was unavailable, so it was replaced with an SUV, but the power was lacking, making uphill driving and acceleration slow.

Average experience. Arrived early but had to wait an additional two hours because the car wasn't ready. Management seemed a bit disorganized. The substitute vehicle was a Mazda SUV, but the key was out of battery and couldn't start. Although we eventually got a similar vehicle, the two-hour delay was frustrating. Booking through Budget might be cost-effective, but the service is subpar. I recommend considering other companies.

Poor service attitude, the website shows support for UnionPay, but the store does not accept it.

Collection process is too slow, staff have to input far too much information into their computer systems. It’s more about who we were rather than the car. As we have already done so much of it online it felt like too much duplication

Kept us very well informed, easy to book process and customer services were very helpful when we had to change a booking