The car pickup process was very slow.

Good

Picked up and returned the car at Venice Airport. Although the counter is not large, both the pickup and return were smooth.

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

booking platform was excellent

I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.

Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.