Pretty good

Fantastic service. Had to cut our trip short due to family issues and Clara couldn't have been more helpful at the drop off.

There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.

No car exchange allowed, given a manual transmission which is very difficult to drive, and they wouldn't change it. Even offering money didn't work.

1. The car rental process was simple: arrive, fill out paperwork, and you're done. However, it took over an hour to actually get the car. When returning the car, they didn't consider this delay and charged an extra hour. 2. The car broke down after pickup, which disrupted our travel plans and wasted time. The rental company refused any compensation, claiming there was no real loss, which is completely unreasonable.