Service attitude was satisfactory

It took about 2 hours to pick up the car. I booked an automatic Passat station wagon, but they didn't have it or any equivalent model. They had to get one from the airport, which wasn't too far, but the efficiency was really low.

Very friendly. Probably because it's not at the airport, there were few people. You can choose a different return location; all their branches are available, very convenient. There are more return options than online, and the rental price remains the same.

The rental spot was quite small and hard to find. After arriving at Terminal 1, you need to take an elevator to the car rental area. The GOLF I initially wanted to rent wasn’t available, so they gave me a Renault instead, which was relatively new. The rental process went smoothly; they just checked my translated driver's license. Returning the car was equally hassle-free, even though I was an hour late, they didn't mind, and I just handed over the car without any issues. Also, when renting the car, the staff might try to sell you full insurance, but don’t worry about it as the QEEQ confirmation clearly showed I already bought full insurance, so no need to purchase it again. I can recommend buying full insurance directly from QEEQ; it's not expensive. Fuel prices are high in Europe, and the car I rented was diesel, costing over 30 Euros for half a tank.

Arrived at Frankfurt train station, took nearly half an hour by taxi to get to the car rental company Enterprise, only to be informed that the selected automatic Volkswagen station wagon was not returned, and they only had a manual version of the same car. Considering the complex road conditions in Europe, coupled with winding mountain roads, driving a manual with kids is inconvenient. More importantly, I haven't driven a manual car in nearly ten years and wasn’t confident. After negotiating, the car rental company made calls for almost half an hour, and I had to make nearly ten minutes of international calls to QEEQ. The rental company then said they found the only automatic car available and took us nearly 40 kilometers to their headquarters. What they gave us was a small Nissan SUV, which couldn’t fit our large and small luggage. With no other options, we had to accept the original manual Opel station wagon. This car rental experience left me speechless... The GPS rented for free from QEEQ before departure couldn’t locate our destinations at all. Thankfully, we had downloaded Google Maps on our phone before the trip, which helped us successfully complete our road trip. A word of advice to those choosing cheaper rental companies: There are many affordable rental companies in Europe with very convenient locations; you can book directly on their websites. Using intermediaries for booking complicates communication with European rental companies. This review is just my personal opinion, individual opinions may vary.