Poor service

Enterprise's service was excellent, the procedures were simple, and the fees were relatively cheaper compared to larger companies. Upon arrival in Germany, we were given a free upgrade to a better model as our reserved car was unavailable. We were very satisfied.

The car rental pickup is right at the airport, which is very convenient. We compared prices among several car rental companies and chose this one because they were cheaper. The car was quite new, a Volkswagen, and we were satisfied.

The store is quite small, but the customer service representative was nice. Initially, it was promised that the car would be provided with a full tank of fuel, but it turned out to be only 1/3 tank that we had to buy. Also, the Audi A4 model was replaced with a Nissan Qashqai.

The day before departure, I was informed that the car model I had booked was not available. The rental company helped me to book another model, but it was also unavailable when I arrived at the store. They only had a Ford Fiesta left, take it or leave it. This store is truly unreliable. They overcharged me for the child seat. When I returned the car, I pointed it out to the staff, who promised a refund but never followed through. It took 3 months to get a refund after contacting them through the rental platform. Their efficiency is really questionable.