The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.

Rented a car in Germany; previously had an accident in France and the car was towed away. The German company actively coordinated with the authorities to help us get a new car for free and continue our trip. We rented two cars, and only one had an accident. Even though the other car also had an issue when we returned, having full insurance saved us from further trouble.

The experience was average. The only thing that exceeded my expectations was the free upgrade to an SUV due to the unavailability of the reserved model. I was first asked to change the return location, and then told that the bumper had scratches upon return. However, I had been very cautious and did not have any collisions. Thankfully, I had supplemental insurance.

The downside was that there were no car seats available, so I had to buy one in advance from a friend.

Everything perfect.

Everything perfect.