easy process

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.

The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate

Will use again

The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.

Very easy to book, clear and simple.

great service, very fast, got an upgraded car . Very happy

Everything fine and smooth