Not good. The staff was indifferent and careless, claiming my passport was expired after looking at my Japanese visa. They insisted on having me sign the contract without explaining the deposit and charged more than the app's displayed cost, showing obvious displeasure. The car I picked up still had trash left by the previous renter. If possible, avoid using this company.

Very good.

The staff left before the scheduled time without leaving any contact information. They didn't reach out to us in advance. As a result, we waited at the store entrance for an hour after contacting the website, without any resolution.

The staff was very friendly, but they didn't have the car I wanted. Very disappointing.

There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.