Nice n easy

The front desk staff was very helpful. They informed me that one of the seats in the Dodge I had booked was not in great condition and offered several alternative models to choose from. I ended up selecting a Toyota Sienna minivan. It had only been driven a few thousand kilometers, and it was very spacious and comfortable.

Satisfied

There are plenty of shuttle buses from the airport to the rental company. When I arrived at around 11 PM, I saw one bus just leaving, but by the time I walked to the stop, another bus had already arrived. The car rental process was quick. After the paperwork, you can choose any car from the same category in the parking lot. Once you've picked your car, you can drive right off because the keys are already inside. The Ford Mustang I rented had over 10,000 kilometers on it but performed very well. The trunk was larger than expected and could just fit two 28-inch suitcases. Returning the car was at 6:30 PM, and they only checked the fuel gauge before telling me everything was fine. There were quite a few people waiting for the bus to the airport at that time, and I got onto the second bus. The driver was very responsible, helping with all the luggage and making sure everyone got to the correct terminal. I was very satisfied with the price, service, and quality. It was a great car rental experience, and I will choose Alamo again next time.

Very nice and convenient shuttle bus service to and from the airport free of charge. Nice that we could pick any SUV out of the row.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.