Currently satisfied, but not sure if the deposit will be refunded on time. Will leave additional comments later.

Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

The car was as expected, although the boot was smaller than I expected but we did select a small car.. The waiting time for pick up was rather long and a bit distressing as the agent was dealing with someone who wouldn't pay for the damages, I guess it wasn't the agent's fault but they nearly came to blows! Other than that the agent was very polite and professional with us and the actual paperwork didn't take too long.