Car was fine - customer service- very poor

Everything cool

Perfect

I put the lowest points possible for each category in order to stop anyone else form going through what i went through. I fact the car was okish, and the ease of drop off was fine. The pick up was a bloody nightmare, with a bullying man trying to upsell me Insurance which i didn't need, getting very loud when i finally refused, and as he was trying too deal with 3 other angry people at the same time, it made me very upset, after a 28 hr flight from NZ. Hi name was Krish. Never ever again will I set foot into such a shabby and shoddy business place.

Ok

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

Abysmal customer service and misinformation when it came to our insurance. Also charged us for a tyre that was in bad condition from the start.