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Search for ACE Car Rentals in Toronto

NOT ACE AT ALL

Reviewed: Sat, Nov 25, 2023
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Toyota Corolla image
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Compact | Toyota Corolla or similar

Relevant Reviews on ACE in Canada

Megan Marjory

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ACE
Billy Bishop Toronto City Centre Airport(YTZ)
Toronto
Canada
Reviewed: Sun, Dec 30, 2018
About ACE: 6.0 /10
More staff needed to increase efficiency.

View more >
Medium SUV | Toyota RAV4 or similar
ACE
Vancouver Airport(YVR)
Richmond
Canada
Reviewed: Wed, Aug 28, 2019
“Trouble free”
About ACE: 9.0 /10
Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.
About QEEQ: 10.0 /10
Very easy to book. Thank you.

S.Dombey

View more >
Medium SUV | Toyota RAV4 or similar
ACE
Calgary Airport(YYC)
Calgary
Canada
Reviewed: Sat, Aug 17, 2019
“Easy, great service, fast,efficient”
About ACE: 9.7 /10
All done well. Fast efficient
About QEEQ: 10.0 /10
Worked well. Would use again

S.Smith

View more >
Medium SUV | Toyota RAV4 or similar
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Reviewed: Thu, Aug 8, 2019
About ACE: 10.0 /10
The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)
About QEEQ: 8.0 /10

B.Maniscalco

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Compact | Ford Focus or similar
ACE
Vancouver
Canada
Reviewed: Fri, May 10, 2019
“Comfort, efficient and easy.”
About ACE: 9.7 /10
The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.
About QEEQ: 10.0 /10
It was really easy and secure.

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