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+1-8007618913
From Canada
+1-2897685366
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+44-2035140670
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+81 3-4578-4029
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+56-226665927
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+33-970019487
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+972-23752163
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+49 6107 6353100
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2793935171
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NOT ACE AT ALL

Reviewed: Sat, Nov 25, 2023
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Toyota Corolla or similar

Relevant Reviews on ACE in Canada

Bob Pearson

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Economy | Kia Rio or similar
Reviewed: Thu, Sep 26, 2024
“Terrible!”
About ACE: 6.0 /10
Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!
About QEEQ: 8.0 /10
Additional charges need to be more clearly stated at the time of booking.

c.stone

View more >
Economy | Kia Rio or similar
Reviewed: Wed, Sep 25, 2024
“Great”
About ACE: 10.0 /10
Would use again
About QEEQ: 10.0 /10
Great price

Megan Marjory

View more >
Reviewed: Sun, Dec 30, 2018
About ACE: 6.0 /10
More staff needed to increase efficiency.

View more >
Economy | Hyundai Accent or similar
Reviewed: Fri, Jun 7, 2024
About ACE: 8.0 /10
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
About QEEQ: 10.0 /10

B.Maniscalco

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Compact | Ford Focus or similar
Reviewed: Fri, May 10, 2019
“Comfort, efficient and easy.”
About ACE: 9.7 /10
The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.
About QEEQ: 10.0 /10
It was really easy and secure.

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