Pleasant and extremely painless experience. Thank you

I have rented several times with their group brands, and the service quality of the staff varies. This time I was lucky to receive excellent service.

The staff member Cullen was excellent, providing warm and patient service. Returning the car was smooth, with no unnecessary issues.

The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.

Car pickup procedures were simple and clear.