The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.

The location is in a corner of the train station with no proper signage. They said if you're not on time, they will charge you the entire fee. I didn't even get the car and they charged me a week's fee. This is outrageous. The rental company asked me to take a photo of my credit card as proof. Ridiculous.

We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3

El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo

Genial el price protector, veremos la reclamación del seguro.

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.