Goldcar are a very rude aggressive car hirer.

Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.

Gold car are thieving scum bags there is nothing more to say about them, they are the most deceitful, crooked and rude people I have ever dealt with. I watched them rip off an elderly couple for insurance costs in excess of €250, they have charged me €30 for removing a water bottle from the car and cleaning up a few grains of sand. They failed to mark a scratch and dent on the vehicle that was huge, they were undoubtedly trying to scam me upon return. This took over 60 minutes to get someone to photograph and the staff were all rude, dismissive and intolerant. Disgraceful company they should not be allowed to operate in any country.

We did upgrade the original car we booked for an additional 25 Euros but the car was brand new - well pleased

The overall experience was positive except when I arrive at the Goldcar counter was pushed to buy another insurance which I did not buy. And the staff said that my insurance isn't good enough so she wanted me to buy another insurance on top of the one that I already have. After me kept saying no to another insurance she blocked my credit card ( which the norm). Also I had to pay €20 of airport fees which I didn't understand why because when I booked online I paid premium to have all taxes included. The staff at the counter was rude and lied to me. She said that the credit card deposit would take a month to return to my bank account but I asked another staff on the drop off and they told me in less than 2 weeks. With Goldcar never again.

I had a full coverage but they told me that I had nothing, which I had to pay 68 euro to pick up the car.