Friendly attitude, polite and courteous, very satisfied.

The queue was long and the processing was quite slow.

The car pickup process was simple, with no sales pitches. Reliable.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.

Dislike: The vehicle needs balancing and alignment.