Very good

Originally arranged to pick up the car at T2, but it was closed, so I had to find a way to get to T1. When I arrived, there were a ton of people. My scheduled pickup time was 8 AM, but I had to wait in line for 3 hours to get the car. Moreover, the car I received had scratches, and there was no one at the site to report this to. The overall experience was extremely poor! When picking up the car, it already had scratches, and there was no staff on-site. When returning the car, they claimed the scratches were caused by us. Luckily, I recorded everything during the pickup.

Overall good

Simple procedures, no hard sell for extra insurance.

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.