not working usb car charger, wasn't window clean fluid

they advised me to park the car in private parking only, that was a very good advice.

Ordered a full size car, got a 1 litre engine vehicle and that replaced the car that was faulty. Stereo was smashed and media unit not switching on. First car done nearly 100,000 miles. Do not use firefly!

Given lower category of car and no one cared. Staff didn't care and were not helpful in sorting out our problems. Car dirty. Terrible car to drive.

Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.

Easy rent cars website was easy to navigate and book