Standardized service

The waiting time was over 30 minutes, and they didn't have the V40 I reserved, so they immediately upgraded me to an Escape SUV.

Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.

There is a wide range of vehicles to choose from, the location of the car lot is convenient, the cars are new, and the process is fast and simple. However, be cautious as they may claim that the car you originally booked is unavailable and try to upsell you to a more expensive, luxurious model, along with unnecessary insurance and equipment. The additional insurance and equipment they offer are quite pricey. In my opinion, roads in Europe are generally good, and drivers tend to follow the rules; if you have good driving skills and are cautious, the basic insurance is usually sufficient. Dare to say 'no' to their 'enthusiasm'.

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.