Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Brady Eugene

Germany

Reviewed: Mon, Jul 2, 2018

About Hertz: 4.0 /10

The service attitude is pretty good, but the wait time is still over twenty minutes. Additionally, they couldn't provide the booked car category. We booked a luxury sedan, but they could only provide an economy car. After more than an hour of communication, the rental company finally provided a Mercedes convertible, but there were three of us and the luggage couldn't fit. We ended up accepting a Ford Edge.

Compact | Hyundai i30 or similar

7-day rental

Relevant Reviews on Hertz MUNICH AIRPORT

Ivan Kent

Germany

1 days rental

Reviewed: Fri, Nov 16, 2018

About Hertz: 4.0 /10

Deceived about insurance, claimed to upgrade me, thought I was paying an extra 100 RMB as shown in the app, but actually paid 800 RMB more.

Laurel Ellis

Germany

1 days rental

Reviewed: Sun, Apr 14, 2019

About Hertz: 10.0 /10

Great service!

About QEEQ: 10.0 /10

Eli Buck

Germany

1 days rental

Reviewed: Wed, Nov 16, 2016

About Hertz: 8.0 /10

Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.

About QEEQ: 10.0 /10

Benson Beaufort

Germany

1 days rental

Reviewed: Sun, Jun 18, 2017

About Hertz: 8.0 /10

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

About QEEQ: 10.0 /10