The pick-up and return process was very smooth.

Initially, I thought it was a small company since our road trip was split into two parts. For the first part, there were almost no other options. As expected, there was no dedicated counter at Izmir Airport. We were met at an outdoor café near the airport exit, which took a long time to find due to issues with our phone card.

The car matched the online reservation, was in excellent condition, and the staff were positive and diligent.

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.

English is not very good, but everything else is fine.