I booked a Volkswagen Passat, but ended up receiving a Skoda Octavia with license plate 35GA6692. It's quite frustrating.

I had to change cars twice because the first ones had some issues.

Our group of 8 rented a car from Izmir, Turkey for 7 days. On the first day, they brought us a Mercedes minivan with 7 seats, but we had originally rented a 9-seater Toyota minibus. We didn't accept it, and the rental company promised to deliver the car to our hotel before we set off the next day. Surprisingly, they delivered a 10-seater Fiat minivan to us that same night at 10 PM. We were very satisfied. Since it was dark, we didn't check the car's condition thoroughly. The next morning, we found a small hole in the front windshield, and were worried it might cause issues when returning the car, but everything went smoothly. There was no deposit needed. Overall, the service was excellent and punctual. Highly recommended.

The car delivery was professional, the explanation was patient, and they answered all questions.