I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

I took a number, but when it was my turn, they skipped me. Unbelievable...

Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

Extra charges and taxes are very high!

Friendly service, very new vehicle