Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.

Very good

The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.

They didn't provide the originally booked car. The only options were to upgrade at a higher price or accept a cheaper vehicle without any refund for the difference. The staff had a poor attitude, like we owed them a fortune. Despite having more staff than customers on site, only one desk was open, making the process very slow.

Picking up the car was very convenient, and the car was also very new.