Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

No. I was disappointed as mentioned above

The rental company was great, no unnecessary upselling. They adjusted their speaking speed to match my English level.

They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.

Great price options and service. The only comment is on insurance. I was told at budget that in case of accident, I will be billed for 1500 pounds and the claim will have to be processed seperately by qeeq. They recommended to buy the insurance directly from them.

We had the inconvenience of having to buy AdBlue at a cost of £11 we forgot to ask for a refund when dropping off the vehicle .