Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.

The service was excellent. The staff greeted me at the entrance with a sign displaying my name.

The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

Everything was like we expected!