Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.

Picking up the car in Berlin was very convenient; it was just a few meters from my hotel in the city center. They offered an SUV upgrade for an additional 5 euros, which was nice, but since my driving skills are average, I decided to stick with a smaller car. The staff at Hamburg airport were quite indifferent, and they closed earlier than other rental companies on the 31st, at 4 PM, though my scheduled return time was 4:30 PM. So I returned the car through self-service and hope there are no other issues.

We might have been lucky, as we got a Seat station wagon with only 1,600 kilometers on it. There was no one to inspect the car with us; the counter staff just handed over the keys and told us where the car was parked. So, I took some photos of the car to have a record. Don’t expect to get the exact car brand you booked. Our group rented two cars, an Opel and a BMW, but ended up with a Seat and a Škoda. The GPS system in the car was very user-friendly, even in English, as it only required understanding simple terms like left, right, and straight. Trust it; it works much better than the free Chinese navigation system. Overall, it met our expectations.

It's not far from the airport exit, and there's hardly any queue. The car is very new, with only 9 kilometers driven. Both picking up and returning the car are very simple and convenient. There's an ESSO gas station right next to the airport.

Easy to find the drop off location at Frankfurt airport

Very reasonably priced rental car. Excellent car rental platform.