Bad service at pick up counter

N.Beri

Italy

Reviewed: Fri, May 24, 2019

About Leasys: 6.0 /10

Not at all. It was one of the worst car rental experience. Our family of 5 with a child and 2 seniors were sent walking in the rain for almost 1 km to a garage to find out that the car we booked was not available. They gave us an alfa Romeo mid size sedan when we had booked an alfa Romeo SUV. Our luggage did not fit in it. Then we started arguing with them. After a long time, they gave us a Kia sportiva which I was trying to explain to them is not an alfa Romeo. I expected at least an apology but all we got.is.a.shrug of shoulders. They said we should.take up thematter with the broker who booked the car.

About QEEQ: 9.0 /10

Leasys

Rome

Italy

Standard | Alfa Romeo Stelvio or similar

1 days rental

Relevant Reviews on Leasys in Italy

Jack Roy

Italy

1 days rental

Leasys

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Fri, Jan 4, 2019

About Leasys: 2.0 /10

When processing the car rental with a credit card, they used a different merchant name for the transaction, which showed up as a purchase on my credit card. Later, they denied making the charge. When returning the car, I was two hours late, and they charged my credit card at eight times the daily rental rate without informing me.

R.Andersson

Italy

5-day rental

Economy | Fiat 500l or similar

Leasys

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Fri, Jul 29, 2022

About Leasys: 8.0 /10

Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.

About QEEQ: 8.0 /10

E.Sansano

Italy

9-day rental

Medium SUV | Jeep Renegade or similar

Reviewed: Wed, Nov 3, 2021

“Gestión sencilla y muy buen vehículo.”

About Leasys: 9.0 /10

Me dieron un vehículo superior.

About QEEQ: 10.0 /10

a.norton

Italy

1 days rental

Large SUV | Alfa Romeo Stelvio or similar

Reviewed: Tue, Jun 25, 2019

“Having to pay extra money for picking up the car a hour later than said is disgusting.”

About Leasys: 3.3 /10

The car had never been clean, the staff was rude and just wanted extra money for everything, as it stands I will be letting every person I know to never use this company.