Picking up and returning the car was very convenient.

There is a shuttle bus from the airport to the rental company, which is very convenient. There are multiple service counters at the car rental place, and the waiting time is short. The service is enthusiastic.

The company doesn't have a counter at the airport, which is 10 miles away from the city. How to pick up the car? The company provides a free bus outside the airport, but you have to find it yourself. Good service, quick pick-up and drop-off.

Alamo in Honolulu is one of my very fave places to rent. Always super sweet, very efficient and friendly.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.