Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo). This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur. It caused a lot of stress and resulted in a bad start to my holiday

Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.

Easy rent cars website was easy to navigate and book

Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.