They patiently helped me resolve the car issue for half an hour.

Waited over an hour to pick up the car, speechless

Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.

Terrible in every aspect, as mentioned above.

Queued for an hour and waited another 45 minutes for the car, totaling two and a half hours.