When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)

Very satisfied with Hertz's arrangement. As there were no Opel cars available, they switched us to an Audi A6 estate for free! Awesome!

Service affects all ratings

Dissatisfied, forced consumption, completely untrustworthy

Terrible in every aspect, as mentioned above.