The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.

Not a good experience: First, the location only has two staff members, and their efficiency is average. We arrived before 9 AM and were the first in line, but a long queue formed afterwards. Secondly, the car we received was not the Mini Cooper we reserved but a very ugly and odd Fiat Kugo. It was embarrassing to drive and hard to park. There were Mini Coopers in the garage, but no upgrade was offered. Thirdly, the garage is over 500 meters from the location, requiring us to drag our luggage, cross streets, and traffic lights for a 10-minute walk. The person managing the garage is part-time, so communication with the location was difficult. It caused me to make two trips back and forth, wasting 2 hours.

Pretty good

Terrible service, constant extra charges, always pushing insurance. They gave me a car with scratches and claimed I caused the damage, charging me over 400 euros. I rented the car in August and the rental company is still charging my credit card monthly, 42 euros each time. I had to freeze my card today, it's terrifying.

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want