The car matched the online reservation, was in excellent condition, and the staff were positive and diligent.

In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.

There is no counter at the airport, so you need to call separately. The receptionist's English proficiency was not satisfactory. They asked for a 15 Euro tip when picking up the car, which was very unpleasant. We booked two cars, one of which was an SUV. The front right tire was flat when we picked it up, and we had to go back to the company because of this. We were worried about a tire leak throughout the trip. When we returned the car, there was a small scratch and the rental company fined us 120 Euros. The money isn't a big deal, but there was no receipt. In the end, after we insisted, they wrote down the situation on the contract and had it signed by the staff.

1. Circula sends a representative to pick up customers at the airport holding a sign since they don't have a counter at the airport. This wasn't clearly indicated by Zuzuche, causing us to search frantically upon our late-night arrival. The representative was also waiting cluelessly with the sign. 2. Make sure to check the car pick-up and drop-off times carefully written in English by the rental company. We arrived late, exhausted and stressed, and thought showing the Zuzuche order was enough. They handed us an order, we signed it quickly, only wanting to get the car as soon as possible. We didn't realize they put the return time a day earlier. When it was time to return the car, the Circula owner scolded us, asking why they couldn't reach us on our Turkish phone the previous day. We found it weird because we had a data SIM card, not a phone SIM card. We had our Chinese phone, why didn't they contact that? They wanted to charge us an extra day. I urgently called Zuzuche, but it was 3 or 4 am in China, and although someone was on duty, they couldn't actively resolve the issue. After returning to China and going through some trouble, they finally didn't charge the extra day, but it was a waste of energy... really...

Straight forward operation. Our flight arrived early. (Imagine that) They were accommodating and found us a car. They came to airport to give us car right at Antalya airport. No upcharges. No extra charges. No games. Gave us a whatsapp number to use. Responsive servuce. Will use again.

Great service. Good app.