Hertz ROME FIUMICINO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Tom Cotton

Italy

Reviewed: Tue, Nov 8, 2016

About Hertz: 6.0 /10

The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.

About QEEQ: 8.0 /10

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

1 days rental

Relevant Reviews on Hertz ROME FIUMICINO AP

Nat Watt

Italy

1 days rental

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Sun, Jun 9, 2024

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Maxwell Daniell

Italy

4-day rental

Medium SUV | Mitsubishi ASX or similar

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Tue, Oct 29, 2019

About Hertz: 10.0 /10

Highly efficient

About QEEQ: 10.0 /10

Wade Young

Italy

1 days rental

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Mon, Sep 16, 2019

About Hertz: 8.0 /10

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.