Hertz, Rome Fiumicino Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Rome Fiumicino Airport Information, Car Rental Instructions & Policies

Address

L. DA VINCI AP,CAR RETURN:PARKING A 1ST LEVEL,00054,IT

Telephone

+390665011553

Pick-up Instructions

The Hertz - Rome Fiumicino Airport car rental location is in terminal

You can walk to the counter of Hertz - Rome Fiumicino Airport car rental.

Rent a Car offices are located at the Domestic and International Arrival Halls, just follow the Rent a Car signs.

Drop-off Instructions

Please return the car to the parking lot by following the sign of Car Rental Return in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 36.6 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 12/day

capped at EUR 168

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 15/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 15/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Fiat Panda,Renault Clio,Peugeot 208,Renault Clio,Fiat 500,Doblo Cargo Partner Furgao,Opel Corsa,Fiat 500 Open Top,

EUR 1500 for Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Fiat 500,

EUR 1600 for Opel Astra,Astra Ford Puma,Fiat Tipo,Renault Duster,Volkswagen Golf,Mystery Car,Fiat 500l/nissan Juke,Fiat 500x,Toyota Corolla Verso Or Similar,Opel Insignia,Abarth 595 Turismo,

EUR 1900 for Jeep Renegade,Peugeot Expert 5m3,Toyota Proace City,Ford Custom,Peugeot Expert,Ford Transit Custom,Peugeot 5008 7 Seater,Fiat Fiorino 13 Renault Kangoo 16,500 Cabrio Matic,Peugeot 107,

EUR 2000 for Captur Winter Tyres-diesel,Alfa Romeo Junior Electric,E5 Jeep Renegade Plug In,Peugeot E 208-electric,Mini Countryma,Volkswagen T Roc 150hp,Renault Scenic,Mercedes B Class,Audi A4 Sw-diesel,Fiat 500 Bev-electric,Fiat 500 Dolcevita,Hybrid Plug In,Y6 Volvo Xc40 Aut,Audi Q3-diesel,Citroen Spacetourer 5+2,Fiat Cronos Drive,

EUR 2200 for Volkswagen Caravelle,

EUR 2500 for Citroen Spacetourer,Kia Carnival,Daily Hayon 20m3,Porsche Macan,Mercedes Sprinter 14m3,D4 Ford Transit 350l 11.8m3,Iveco Daily Refrigerated,

EUR 3000 for Alfa Romeo Junior-diesel,Audi Q5 4x4-diesel,Ford Transit,Volvo Xc60,Carnival 6 Seater,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500 Electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,

EUR 3500 for Volvo Xc60,

EUR 4000 for Model 3 Sr-electric,Polestar 2,Volvo Xc90,Audi Q8 4x4-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Mercedes C Class,Toyota Landcruiser Prado,Model Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Opel Astra,

EUR 1600 for Astra Ford Puma,

EUR 1600 for Fiat Tipo,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Renault Duster,

EUR 2000 for Jeep Renegade,

EUR 1900 for Peugeot Expert 5m3,

EUR 1600 for Volkswagen Golf,

EUR 1600 for Mystery Car,

EUR 1600 for Fiat 500l/nissan Juke,

EUR 3000 for Alfa Romeo Junior-diesel,

EUR 2000 for Alfa Romeo Junior Electric,

EUR 2000 for E5 Jeep Renegade Plug In,

EUR 1600 for Toyota Corolla Verso Or Similar,

EUR 1300 for Fiat Panda,

EUR 1500 for Peugeot 208,

EUR 1300 for Renault Clio,

EUR 1300 for Peugeot 208,

EUR 1500 for Punto Summer Fleet,

EUR 1500 for Clio Winter Tyres,

EUR 1900 for Toyota Proace City,

EUR 1900 for Ford Custom,

EUR 4000 for Model 3 Sr-electric,

EUR 3000 for Audi Q5 4x4-diesel,

EUR 3000 for Ford Transit,

EUR 2500 for Citroen Spacetourer,

EUR 4000 for Polestar 2,

EUR 2500 for Kia Carnival,

EUR 3000 for Volvo Xc60,

EUR 2500 for Daily Hayon 20m3,

EUR 3000 for Carnival 6 Seater,

EUR 2000 for Peugeot E 208-electric,

EUR 1900 for Peugeot Expert,

EUR 2000 for Mini Countryma,

EUR 2000 for Volkswagen T Roc 150hp,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Vauxhall Mokka,

EUR 1900 for Ford Transit Custom,

EUR 1900 for Peugeot 5008 7 Seater,

EUR 2000 for Mercedes B Class,

EUR 1600 for Opel Insignia,

EUR 2000 for Jeep Renegade 1.6 Wt Or Similar,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Bmw Serie 5 Berlina,

EUR 4000 for Volvo Xc90,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2000 for Transit 8 Pax,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Fiat 500 Bev-electric,

EUR 1300 for Fiat 500,

EUR 1500 for Fiat Panda,

EUR 1900 for Fiat Fiorino 13 Renault Kangoo 16,

EUR 1900 for 500 Cabrio Matic,

EUR 1300 for Doblo Cargo Partner Furgao,

EUR 1500 for Fiat 500,

EUR 3000 for Fiat 500 Electric,

EUR 2000 for Fiat 500 Dolcevita,

EUR 1600 for Abarth 595 Turismo,

EUR 1300 for Opel Corsa,

EUR 1900 for Peugeot 107,

EUR 1300 for Fiat 500 Open Top,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Porsche Macan,

EUR 4000 for Toyota Landcruiser Prado,

EUR 3000 for Ford Transit Jumbo,

EUR 2500 for Mercedes Sprinter 14m3,

EUR 2000 for Hybrid Plug In,

EUR 2000 for Y6 Volvo Xc40 Aut,

EUR 2000 for Audi Q3-diesel,

EUR 2500 for D4 Ford Transit 350l 11.8m3,

EUR 2000 for Citroen Spacetourer 5+2,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Iveco Daily Refrigerated,

EUR 3600 for Audi Q5 4x4-diesel,Citroen Spacetourer,Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Carnival 6 Seater,Alfa Romeo Tonale,Transit 8 Pax,Fiat 500 Electric,4x4 Winter Tyres,Toyota Landcruiser Prado,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Audi Q3-diesel,Citroen Spacetourer 5+2,

EUR 3600 for ,

EUR 2600 for Opel Astra,Captur Winter Tyres-diesel,Renault Duster,Jeep Renegade,Peugeot Expert 5m3,Volkswagen Golf,E5 Jeep Renegade Plug In,Toyota Corolla Verso Or Similar,Ford Custom,Polestar 2,Mini Countryma,Skoda Scala,Peugeot 5008 7 Seater,Mercedes B Class,Jeep Renegade 1.6 Wt Or Similar,Fiat Fiorino 13 Renault Kangoo 16,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Y6 Volvo Xc40 Aut,

EUR 2600 for ,

EUR 1600 for Astra Ford Puma,Fiat Tipo,Mystery Car,Fiat 500l/nissan Juke,Alfa Romeo Junior Electric,Puma Winter Tyres,Toyota Yaris,Peugeot E 208-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,Fiat 500 Open Top,

EUR 1600 for ,

EUR 1300 for Fiat Panda,Peugeot 208,Renault Clio,Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Doblo Cargo Partner Furgao,Fiat 500,Opel Corsa,

EUR 1300 for ,

EUR 4000 for Alfa Romeo Junior-diesel,Vauxhall Corsa-e (electric),Volvo Xc90,Audi Q8 4x4-diesel-4wd,E Tron Ev,Volvo Xc40 Electric,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Toyota Proace City,Ford Transit,Peugeot Expert,Ford Transit Custom,Ford Transit Jumbo,D4 Ford Transit 350l 11.8m3,Iveco Daily Refrigerated,

EUR 3000 for ,

EUR 2000 for ,

Theft Insurance Excess differs by car model:

EUR 2000 for Fiat Panda,Renault Clio,Peugeot 208,Renault Clio,Fiat 500,Doblo Cargo Partner Furgao,Opel Corsa,Fiat 500 Open Top,

EUR 2000 for Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Fiat 500,

EUR 2300 for Opel Astra,Astra Ford Puma,Fiat Tipo,Renault Duster,Volkswagen Golf,Mystery Car,Fiat 500l/nissan Juke,Fiat 500x,Toyota Corolla Verso Or Similar,Opel Insignia,Abarth 595 Turismo,

EUR 2600 for Jeep Renegade,Peugeot Expert 5m3,Toyota Proace City,Ford Custom,Peugeot Expert,Ford Transit Custom,Peugeot 5008 7 Seater,Fiat Fiorino 13 Renault Kangoo 16,500 Cabrio Matic,Peugeot 107,

EUR 2300 for Captur Winter Tyres-diesel,Alfa Romeo Junior Electric,E5 Jeep Renegade Plug In,Peugeot E 208-electric,Mini Countryma,Volkswagen T Roc 150hp,Renault Scenic,Mercedes B Class,Audi A4 Sw-diesel,Fiat 500 Bev-electric,Fiat 500 Dolcevita,Hybrid Plug In,Y6 Volvo Xc40 Aut,Audi Q3-diesel,Citroen Spacetourer 5+2,Fiat Cronos Drive,

EUR 2900 for Volkswagen Caravelle,

EUR 3000 for Citroen Spacetourer,Kia Carnival,Daily Hayon 20m3,Porsche Macan,Mercedes Sprinter 14m3,D4 Ford Transit 350l 11.8m3,Iveco Daily Refrigerated,

EUR 3600 for Alfa Romeo Junior-diesel,Audi Q5 4x4-diesel,Ford Transit,Volvo Xc60,Carnival 6 Seater,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500 Electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,

EUR 3600 for Volvo Xc60,

EUR 2300 for Opel Astra,

EUR 2300 for Astra Ford Puma,

EUR 2300 for Fiat Tipo,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Renault Duster,

EUR 2600 for Jeep Renegade,

EUR 2600 for Peugeot Expert 5m3,

EUR 2300 for Volkswagen Golf,

EUR 2300 for Mystery Car,

EUR 2300 for Fiat 500l/nissan Juke,

EUR 3600 for Alfa Romeo Junior-diesel,

EUR 2600 for Alfa Romeo Junior Electric,

EUR 2600 for E5 Jeep Renegade Plug In,

EUR 2300 for Fiat 500x,

EUR 2300 for Toyota Corolla Verso Or Similar,

EUR 2000 for Fiat Panda,

EUR 2000 for Peugeot 208,

EUR 2000 for Renault Clio,

EUR 2000 for Punto Summer Fleet,

EUR 2000 for Clio Winter Tyres,

EUR 2000 for Toyota Proace City,

EUR 2000 for Ford Custom,

EUR 4000 for Model 3 Sr-electric,

EUR 3600 for Audi Q5 4x4-diesel,

EUR 3600 for Ford Transit,

EUR 3000 for Citroen Spacetourer,

EUR 4000 for Polestar 2,

EUR 3000 for Kia Carnival,

EUR 3000 for Daily Hayon 20m3,

EUR 3600 for Carnival 6 Seater,

EUR 2600 for Peugeot E 208-electric,

EUR 2000 for Peugeot Expert,

EUR 2600 for Mini Countryma,

EUR 2600 for Volkswagen T Roc 150hp,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Vauxhall Mokka,

EUR 2600 for Ford Transit Custom,

EUR 2600 for Peugeot 5008 7 Seater,

EUR 2600 for Mercedes B Class,

EUR 2300 for Opel Insignia,

EUR 2600 for Jeep Renegade 1.6 Wt Or Similar,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Bmw Serie 5 Berlina,

EUR 4000 for Volvo Xc90,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2600 for Transit 8 Pax,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Fiat 500 Bev-electric,

EUR 2000 for Fiat 500,

EUR 2600 for Fiat Fiorino 13 Renault Kangoo 16,

EUR 2600 for 500 Cabrio Matic,

EUR 2000 for Doblo Cargo Partner Furgao,

EUR 3600 for Fiat 500 Electric,

EUR 2600 for Fiat 500 Dolcevita,

EUR 2300 for Abarth 595 Turismo,

EUR 2000 for Opel Corsa,

EUR 2600 for Peugeot 107,

EUR 2000 for Fiat 500 Open Top,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Porsche Macan,

EUR 4000 for Toyota Landcruiser Prado,

EUR 3600 for Ford Transit Jumbo,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 2600 for Hybrid Plug In,

EUR 3000 for Y6 Volvo Xc40 Aut,

EUR 2600 for Audi Q3-diesel,

EUR 3000 for D4 Ford Transit 350l 11.8m3,

EUR 2600 for Citroen Spacetourer 5+2,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Iveco Daily Refrigerated,

USD 0 for other car models.

EUR 3600 for ,

EUR 2600 for ,

EUR 2300 for Astra Ford Puma,Fiat Tipo,Mystery Car,Fiat 500l/nissan Juke,Alfa Romeo Junior Electric,Puma Winter Tyres,Toyota Yaris,Peugeot E 208-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,Fiat 500 Open Top,

EUR 2300 for ,

EUR 2000 for Fiat Panda,Peugeot 208,Renault Clio,Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Doblo Cargo Partner Furgao,Fiat 500,Opel Corsa,

EUR 2000 for ,

EUR 4000 for ,

EUR 3000 for Toyota Proace City,Ford Transit,Peugeot Expert,Ford Transit Custom,Ford Transit Jumbo,D4 Ford Transit 350l 11.8m3,Iveco Daily Refrigerated,

EUR 3000 for ,

Third Party Liability Insurance Excess differs by car model:

EUR 0 for Audi Q5 4x4-diesel,Citroen Spacetourer,Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Carnival 6 Seater,Alfa Romeo Tonale,Transit 8 Pax,Fiat 500 Electric,4x4 Winter Tyres,Toyota Landcruiser Prado,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Audi Q3-diesel,Citroen Spacetourer 5+2,

EUR 0 for ,

EUR 0 for Opel Astra,Captur Winter Tyres-diesel,Renault Duster,Jeep Renegade,Peugeot Expert 5m3,Volkswagen Golf,E5 Jeep Renegade Plug In,Toyota Corolla Verso Or Similar,Ford Custom,Polestar 2,Mini Countryma,Skoda Scala,Peugeot 5008 7 Seater,Mercedes B Class,Jeep Renegade 1.6 Wt Or Similar,Fiat Fiorino 13 Renault Kangoo 16,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Y6 Volvo Xc40 Aut,

EUR 0 for Astra Ford Puma,Fiat Tipo,Mystery Car,Fiat 500l/nissan Juke,Alfa Romeo Junior Electric,Puma Winter Tyres,Toyota Yaris,Peugeot E 208-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,Fiat 500 Open Top,

EUR 0 for Fiat Panda,Peugeot 208,Renault Clio,Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Doblo Cargo Partner Furgao,Fiat 500,Opel Corsa,

EUR 0 for Alfa Romeo Junior-diesel,Vauxhall Corsa-e (electric),Volvo Xc90,Audi Q8 4x4-diesel-4wd,E Tron Ev,Volvo Xc40 Electric,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 0 for Toyota Proace City,Ford Transit,Peugeot Expert,Ford Transit Custom,Ford Transit Jumbo,D4 Ford Transit 350l 11.8m3,Iveco Daily Refrigerated,

EUR 0 for Opel Insignia,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Rome Fiumicino Airport

17.3 mi from Rome Ciampino Airport

Railway Stations

12.2 mi from Roma Trastevere Station

12.5 mi from Roma San Pietro Station

13 mi from Roma Ostiense

Hotels

8.2 mi from Sheraton Parco de' Medici Rome Hotel

13.7 mi from Colonna Palace Hotel

17.3 mi from Hotel Artis

Other Landmarks

13.7 mi from Piazza Venezia

14 mi from Piazza di Spagna

15.2 mi from Appia Antica

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 41.79304 12.255079

Location Images

The Rental Desk

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 1.6
Vehicle cleanliness: 1.7
Spaciousness: 1.9
Counter staff: 1.2
Pick-up location: 1.5
Drop-off location: 1.6
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

A.Simcox
Rome
5.3 /10 Average
Reviewed: Thursday, August 7, 2025
Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.
Read More >
Anonymous
Rome
5.3 /10 Average
Reviewed: Thursday, August 7, 2025
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.
Read More >
J.Bossu
Rome
7 /10 Good
Reviewed: Thursday, August 7, 2025
Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...
Read More >
Raj M
Rome
5.7 /10 Average
Reviewed: Thursday, August 7, 2025
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
Read More >
Ed
Rome
7.7 /10 Good
Reviewed: Thursday, August 7, 2025
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
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G.Burns
Rome
9 /10 Excellent
Reviewed: Thursday, August 7, 2025
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
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M.Barak
Rome
8.7 /10 Very good
Reviewed: Thursday, August 7, 2025
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
Read More >
Anonymous
Rome
2.7 /10 Poor
Reviewed: Thursday, August 7, 2025
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
Read More >
Anonymous
Rome
5.7 /10 Average
Reviewed: Thursday, August 7, 2025
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
Read More >
Z.Allon
Rome
6.7 /10 Average
Reviewed: Thursday, August 7, 2025
The car wasn’t very clean, with some noises here and the there.
Read More >
p.lounder
Rome
7.7 /10 Good
Reviewed: Thursday, August 7, 2025
Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.
Read More >
T.Cheung
Rome
4.7 /10 Average
Reviewed: Thursday, August 7, 2025
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
Read More >
Serge
Rome
9 /10 Excellent
Reviewed: Thursday, August 7, 2025
Extra charges from card after booking is end.
Read More >
H.Fry
Rome
7.3 /10 Good
Reviewed: Thursday, August 7, 2025
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
Read More >
C.SHEN
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Good service and the staffs are very friendly!
Read More >
Anonymous
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.
Read More >
Eudora Dan
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The service was excellent.
Read More >
Jill Morrison
Rome
4 /10 Average
Reviewed: Thursday, August 7, 2025
The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.
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Edwiin Bright
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!
Read More >
Claire Eugen
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
Extremely inefficient, it took almost an hour to get the car. They kept trying to upsell model upgrades and additional charges for swapping between two cars (we rented two cars). European and American customers seemed to go through much faster.
Read More >
Clyde Zephaniah
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!
Read More >
Larry Bryan
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very good and convenient
Read More >
Tom Cotton
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.
Read More >
Gene Albert
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
Read More >
Bradley Jefferson
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
Read More >
Rodney Raman
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The procedures were clear, the process was smooth, and everything was great.
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Dylan Aldridge
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Queuing for car return took too long, everything else was fine
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Brandon Ivan
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
Received fines two months later, found many similar cases online
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Wordsworth Alcott
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
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Everley Evan
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
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Barton Hart
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
International company, very quick pickup and drop-off
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Ina Attlee
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
The waiting time was extremely long. Each transaction took significantly longer compared to our experiences in other countries and companies. We rented 2 cars; they gave us one right away but said the other one hadn't arrived yet. After 40 minutes, they gave us the keys to a car that hadn't moved from the parking lot. It was a waste of time, taking a total of 3 hours from paperwork to departure.
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Jeff Cronin
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very good, new car and excellent service.
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Wade Young
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.
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Blake Morton
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.
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Meredith Flynn
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
There were a lot of people in line, waited for about an hour.
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Lambert Jennings
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
Received two charges of 31 euros each four months after returning home. I got a parking ticket in Sorrento, Italy, and paid it in cash on the spot. I suspect someone is stealing money. Be very careful when parking a rental car in Italy, they're desperate for money now.
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Sigrid Luke
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.
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Coral Edward
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
No cars available and charged me for insurance. I won't rent from them again even if it's cheap.
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Emmanuel Field
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
Terrible service
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Christian Kingsley
Rome
4 /10 Average
Reviewed: Thursday, August 7, 2025
I had a 4 PM reservation to pick up the car. I arrived at the counter at 3:30 PM, but they made me wait in line with non-reserved customers. I didn't get the car until 6:30 PM.
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Eve Walpole
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.
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Vicky Donne
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very satisfied
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Reg Moses
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Not crowded, no queues
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Darren Whit
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
Hertz rental company has a cold attitude towards Chinese people, not as good as Avis! When picking up and returning the car, no one interacts with you much, and they don't even provide receipt documents. Moreover, they didn't inform me about DEF for the diesel car, causing me to worry for a long time and pay an extra 15 euros for AdBlue.
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Hilda Freeman
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.
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Hannah Laurie
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The waiting time in line was too long... but the service attitude was great.
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Tina Robbins
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
With Hertz, there were quite a few people, but it was still manageable.
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Augustine Windsor
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
The service attitude was very poor, and they couldn't solve the problem at all.
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Stacey
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Service is good
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Madeline Surrey
Rome
2 /10 Poor
Reviewed: Thursday, August 7, 2025
The staff were rude, seemed like they had an argument with someone earlier
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Jennifer Wood
Rome
6 /10 Average
Reviewed: Thursday, August 7, 2025
The first staff member was very dismissive, though the staff later were quite nice.
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Prima Maltz
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.
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Marico Wagner
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.
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Maxwell Daniell
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Highly efficient
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Everley Burke
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
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Freda Mackintosh
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Wide range of car models.
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Norman Garcia
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.
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Drew Berkeley
Rome
4 /10 Average
Reviewed: Thursday, August 7, 2025
Usually, if there are no similar vehicles available, other companies provide the same or a higher class car. Hertz replaced my Mercedes C-Class with an Audi Q3 and told me they were the same class, which was very unsatisfactory.
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Wright Beaufort
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.
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Fanny Gibbon
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Pretty good
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Sandra Edison
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Pretty good, customer service speaks English.
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Lyndon Hosea
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
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Sarah Whyet
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very good.
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Xaviera Eden
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Satisfactory
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Rupert Sophy
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Quick pickup process
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Alva Dupont
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very satisfied
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Earl David
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The service is acceptable, but the price is quite high—full insurance costs €45 per day.
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Faithe Peggy
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Satisfied
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Aldrich Lloyd
Rome
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Fairly satisfied, but there were some communication issues.
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JT00187
Rome
8.3 /10 Very good
Reviewed: Thursday, August 7, 2025
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
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Meredith Juliana
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The process of borrowing and returning the car was quite fast.
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Nat Watt
Rome
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very satisfied
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