CAR RENTAL REVIEWS ON HERTZ AT ROME FIUMICINO AIRPORT, FCO

Service is good

Very satisfied

The service is acceptable, but the price is quite high—full insurance costs €45 per day.

Very satisfied

Satisfied

The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

Very satisfied

Very good.

Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.

I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.

Quick pickup process

Pretty good.

Pretty good, customer service speaks English.

Satisfactory

Good service and the staffs are very friendly!

Excellent service! And reply the email very quickly!

There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.

Fairly satisfied, but there were some communication issues.