Good

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

Car a lot more damaged than told. Nearly every panel. Luckily I reported it all. Upon my return they initially started telling me I'd caused the damage and would be charged. Luckily I had proof so all ok. But I'm sure that would not jabs been the case if I had not been there on the return.