The overall service was average, and the condition of the cars was not very good. Initially, they didn't provide a vehicle from the same group, and I had to switch cars twice. The condition of the cars remained unsatisfactory.

The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.

Very satisfied.

Pretty good overall.

The queue for picking up the car was very long. Initially, they gave me a pickup truck, but then I went to the counter to exchange it for a Ford Fusion. When I went to get the car, I found out that someone had already loaded their luggage in it, meaning it was reserved for someone else. I had no choice but to go back to the counter and, in the end, I paid extra for a Lincoln. The whole pickup process took more than two hours. The worst part was that the Lincoln had low tire pressure after just one day, so I had to go back to the shop to exchange it for a Ford.