The process was very simple, but the rental staff will routinely ask if you want to add insurance or pre-purchase a tank of gas, etc. I understand it's their job, just say NO and they won't pressure you. There was almost no waiting, and the whole process, including getting the car, took about 15 minutes, which was very smooth.

Simple, convenient, and orderly

The staff saw that there were three of us and suggested upgrading to a Fullsize car. After using it, I felt that since I was only using the car for two days on Oahu, the upgrade wasn't necessary. The staff also recommended a service called Roadside Plus for $4.99/day, which provides emergency assistance if the keys are locked inside the car or in case of a flat tire. Later, I thought as long as I carefully manage the keys, the additional service wasn't necessary. Overall, I felt the company's staff were too eager to upsell extra services, which was not very good.

Like: “Free” upgrade from a 4 door to 2 door which was nice in some ways.
Dislike: Couldn’t fit all our bags in the trunk, and it was hard getting a large bag on the back sert of the 2 door car.