Not many people, the process was handled at a normal speed.

Not a good experience: First, the location only has two staff members, and their efficiency is average. We arrived before 9 AM and were the first in line, but a long queue formed afterwards. Secondly, the car we received was not the Mini Cooper we reserved but a very ugly and odd Fiat Kugo. It was embarrassing to drive and hard to park. There were Mini Coopers in the garage, but no upgrade was offered. Thirdly, the garage is over 500 meters from the location, requiring us to drag our luggage, cross streets, and traffic lights for a 10-minute walk. The person managing the garage is part-time, so communication with the location was difficult. It caused me to make two trips back and forth, wasting 2 hours.

Good service, car was in excellent condition, and the return inspection was very thorough.

It's basically a shady place. They charged an extra 100 euros for no reason when returning the car. I was in a rush to catch my flight and didn't carefully check the bill before signing, mainly because I didn't expect such bad behavior from them. After contacting the rental company, they said it was too late to dispute since I had already signed the bill. I can only consider it bad luck. If you rent from this company in the future, make sure to carefully check the bill, especially in Italy, as both large and small companies can have such issues.

I was charged a one way fee which I had