Satisfied

When picking up the car, the staff noticed I was nervous and brought me to the pick-up location. They also taught me the basic operations of the car. I am very grateful to this staff member for their patience. Due to language barriers, I took up a lot of their time. I am very thankful, so I chose to continue renting from this company for the second month, although I did not meet that kind person again. I want to express my gratitude here.

Car was fine, the lady at the pick up counter and other staff were extremely helpful and easily changed my drop off to the JFK site.

The check in attendant was terrible. He was on his phone the whole time and did not even pay attention to my sign in. He often was too concerned with his phone while I was waiting for him to reply. The vehicle was dirty and disgusting and had a LOCK on the top speed of 70 MPH and Volume control. I called to get this removed and no one could help me.

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.