Pretty good.

Too inefficient, the staff works too slowly.

1. I reserved a Mercedes Classe B, but I was given a Citroën Picasso at pickup. The staff said it was an upgrade, though I'm not very familiar with it. That said, the car was in great condition, spacious, and fully automatic settings took some time to get used to. Ultimately, it was fuel-efficient (being a diesel car), had good handling, and plenty of power. The built-in navigation system was very helpful, and we were quite satisfied. 2. The only nerve-wracking part was returning the car at Nice station. The parking lot path extended up to the top floor, involving a narrow spiraling road across 7 levels. It could have been easy to scratch the car, but fortunately, everything was fine in the end.

Charged for insurance even though I said I didn’t need it and now struggling to get it refunded

When we arrived they told us they had no automatic vehicles, despite the reservation being made a month in advance and specifying that this was a requirement. They told us someone was returning one and we would have to wait. After an hour, they gave us the car which was actually a large SUV. We were told it would be a compact Toyota Prius or similar. This meant we spent way more in fuel costs than we should have. Unacceptable. We spent more than 50€ on a half a tank, and had no need for a vehicle this size. The vehicle was also not cleaned between the previous person and us, so it was quite dirty.