Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.

Very simple and convenient, but the return location is a bit hard to find. It's recommended not to return the car in the city center. However, the return process is quite simple; just park the car and hand over the keys without any inspection.

The staff was really good and the pick up and drop process was hassle free. The cars Europecar rent is in fabulous and they always have good options that suit your requirement. Live Europecar.

It was really easy to book the car everything was in details so had no question. The app has handy details for pick up and drop. The customer service was excellent as they really responded very well to queries and also helped in case I was unable to contact Europecar. Overall it was excellent experience.

Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again

Like: The vehicle we booked was to small for the distant and the time we needed to travel so we were able to upgrade at a reasonable price.
Dislike: It just took a bit of a long time to check in. we waited over 40min.