Overall very good experience

Very satisfied

1. The return location signage was not user-friendly. At the airport, it was easy to spot signs for other rental companies, but finding Euro was a struggle, requiring multiple rounds to locate it.
2. During the return process, the staff did not directly point out or inform us of the scratches they thought were present. Instead, they asked us to sign on their work phone directly. Later, when we received the official document, we realized that the scratch had already been marked on the pick-up form beforehand, but the return staff either ignored or overlooked it.

Quick pickup and friendly service.

Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.

The customer service tried hard to get me to buy insurance. They vaguely suggested that I purchase it. When I refused after realizing it, they initially said it was mandatory. They only canceled the insurance after seeing I was firm.