Fast processing, can return the car at a nearby parking garage for a fee of 13 euros. BMW X3

The salespeople will deceive you! The salespeople will deceive you! The salespeople will deceive you!

Overall pretty good. Booked two cars for our trip and both got upgraded to a BMW X1 and an Audi Q2. They didn’t try to force any insurance on us. The only hassle was returning the car, as the area was filled with restricted zones and one-way streets, which the GPS failed to identify. We had to return to the hotel and get directions from the hotel staff to find the rental office. Make sure to ask for directions when picking up the car.

This car rental company is absolutely disgusting, complete scammers. When I picked up the car, the tank wasn't even full. The staff told me to return it with the same amount of fuel. They even pointed to the pickup slip where it said 80. When I returned the car, the inspection person checked the slip and said everything was fine. Now that I'm back home, they charged me, saying I didn't refuel it completely! I filed a complaint through the car rental platform, and they responded that the 80 referred to the tank capacity! Is this a premeditated scam? Deliberately unclear on the paperwork to confuse customers and then charge them extra? Could this method be any more despicable? PS: I speak Italian, so don't give me any communication error excuses. If this is their response, it only proves this car rental company is problematic, trying to scam as much money as possible. They probably rely on such methods to make considerable extra income, rental by rental. It's laughable and utterly disgusting!

The car provided was in great condition, and the rental process was straightforward. Very satisfied.