The service was great, especially during the car return process. They really helped us a lot; otherwise, we would have probably missed our flight.

This company is good

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.

The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.

It definitely met our expectations!