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Reviewed: Tue, May 8, 2018
About Europcar: 2.0 /10
We booked a car for 7 people, but when we arrived, they told us the car was broken and couldn't be given to us. They offered a refund and suggested we rent from another company, but they wouldn't cover our taxi fare. We said it wasn't our fault, and they immediately got rude, saying they could only refund us. How are we supposed to cancel all our plans? Then they offered two small cars but said we had to wait an hour for them to be delivered. It took several hours before we finally got a car. What a terrible company.

Relevant Reviews on Europcar in United Kingdom

Humphrey Marlowe

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Reviewed: Wed, Oct 14, 2015
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

James

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Compact | Ford Focus or similar
Reviewed: Thu, May 23, 2024
“Better alternatives out there”
About Europcar: 7.0 /10
Collection took over 40 minutes, which I wasn't expecting. Includes a DVLA and credit check, again I wasn't expecting as it was a business booking. Car wasn't ready at the time I booked for (had to wait 20 minutes for another car to be cleaned). The car I was given was a Peugeot 2008 with 60k miles and loads of scratches/dents/interior stains, so it had seen better days. Another customer was complaining about their car at the same time, and the counter staff weren't very professional about it, and honestly I didn't have time to complain. Drop off was quick and smooth for me, but overall I wouldn't hire again from Europcar or this venue.
About QEEQ: 10.0 /10

SC

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Compact | Ford Focus or similar
Reviewed: Thu, Jun 15, 2023
“Easy pick up”
About Europcar: 9.0 /10
Had booked a ford focus, but ended up with a golf, slightly smaller luggage space, but very comfortable car Stef we’re great
About QEEQ: 8.0 /10
Easy booking littlevalue after

Sajid Baksh

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Economy | Vauxhall Corsa or similar
Reviewed: Thu, Apr 27, 2023
“Amazing”
About Europcar: 10.0 /10
Great Service, Quick pick up and great facility Plus the deposit was transferred as soon as the vehicle was delivered back.
About QEEQ: 10.0 /10
Great deals, huge options and amazing quality

Jax

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Compact | Volkswagen Golf or similar
Reviewed: Sat, Jul 27, 2019
“Easy to use apps, streamlining car rental process with a few clicks.”
About Europcar: 4.7 /10
What I preserved was not even close to what I get. Not a friendly counter staff with attitude so you buy extra insurance. Doubled the budget as shown in the apps.
About QEEQ: 8.0 /10
May need to monitor closer the Car agents operation.

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