I clearly purchased full insurance on Zuzuche, but Hertz couldn't see it. When I arrived at Hertz, I still had to deal with their aggressive upselling. For someone not fluent in English, it's very easy to fall into hidden charges. This time, I was forced to accept Hertz's full insurance and purchase a full tank of fuel.

Overall, the process is efficient and quick. After completing the paperwork, you can directly go to the designated area and select a car by yourself; no specific vehicle is assigned to you.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

Detailed guidance, quick service, especially convenient for returning the car.

Really good customer service gave me a smaller car as I was uncomfortable driving the bigger one originally assigned to me

Easy booking process very h!elpful