The pick-up and drop-off process was very convenient, but the staff at the store had a poor attitude. They were very enthusiastic at first, but their attitude changed immediately after I declined their upgrade sales pitch.

There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.

Was not given the car we had booked. Instead was offered a Nissan Quashqai

Car was as expected. Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.